The LA Customer Experience tour

Let's build your company's
offer customers can't refuse!

Sign up here

Ready to get started?

Become an


with Mission OX

Watch the 30sec introduction

€10.900 early bird (excl. VAT & flights)

Why join? Your customers expect more from your brand!

Customer’s expectations are on an all-time high and are only to increase. They expect:

  • The ultimate convenience
  • You are a partner in their life
  • A contribution to saving the world

Los Angeles has become world-leading in these domains, so it’s the perfect place to look for inspiration from the best of the best on how to tackle this challenge.

Ready to accompany Steven & 30 other leaders?

You're a good fit for this membership if you're a ...

March 14th - 18th 2022

CX Professional

To learn about and stay up to date with the latest trends & use-cases

Innovation Manager

To continue to be first in knowing what to focus on in the CX space

To be inspired by our speakers to create your next winning campaigns

Marketing Expert

Mission CX is also a good fit if you're working on improving your company's Customer Experience, whatever your official title may be.

I know enough, let's get started!Help! I still have questions...

Your guides who will travel with us

Download the program and schedule as a PDF

Different title?

Mission OX

Learn what it takes to build a future-proof organization!



Looking for different types of learning & inspiration?

Check out our other Memberships

Mission NXT

Learn to sense and capitalize on the next world-trends!



Join all missions

Need inspiration on all fronts? We made you an offer you can't refuse!



with moderators:

Steven van Belleghem & Rik Vera

Steven Van

Partner at nexxworks, author, and world-renowned expert in customer experience! This entire tour is set up around his latest book "the offer you can't refuse' so who better to guide you than the author himself!

The 3 principles of your brand perception

Are you a Belgian 'KMO'?

If yes, you can get up to a 30% discount on this bootcamp! Just get in touch before or after checkout and we'll assits you through the process.

Program so far

Erwin Jansen, Country Manager WPP & SVP EMEA at Wunderman Thompson (+6.000 employees), is an expert in Digital Transformation, Technological Innovation, and Marketing Integration.


Snap Inc (Snapchat)

We'll be visiting the Snap Inc LA offices, the company behind Snapchat

Download the PDF and stay up to date when we
confirm and announce new visits!

Contact us

Don't hesitate to email or call us with your questions

Email or call France
+324 76 69 75 12

We're in conversation with:

Go to confirmed program

Google Spruce Hangar

We'll be visiting the Google Spruce Hangar

Match Group (Tinder)

We'll be visiting the Match Group offices (company behind Tinder,, OKCupid, and others)


We'll be visiting the Dosist Santa Monica offices


Confirmation pending...

Confirmation pending...

Confirmation pending...

Confirmed visits

Still in conversation
and many more!


Snap Inc (Snapchat)

How is Snapchat using AR to experiment with advertising? 

Use new technologies to make interfaces better and create the ultimate convenience for your customers.

Think about the lifecycle journey of your customers. Where are they losing energy? Try to help them right there.

Customers expect companies to do their part in helping the world. Find opportunities that fit your business, and act.

Ready to build yours?

Join now!

Daily schedule:
* example, subject to change

You're in for 5 days full of:

  • Company visits
  • Learnings and reflections with Steven Van Belleghem and Erwin Jansen
  • nexxworks' legendary evening activities

Covid information

We're comfortable that we'll be able to depart in October 2021, as the vaccinations are getting up to speed.  

Although if by any chance the current COVID restrictions are still in place, we have a backup week from the 14th of March 'till the 19th of 2022.

Cancellation Policy

  1. If you cancel your participation 4 months before the event, there is no cancellation fee.
  2. If you cancel between 4 months and 8 weeks before the event, the cancellation fee is €5.450,00 excl. VAT.
  3. If you cancel during the last 8 weeks, the full fee will be charged.

In all circumstances, you are allowed to send someone else to take your place, if it does not work out for your own agenda or personal life.


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